Sign in user journey maps
There are 2 different ways of using GOV.UK One Login in your service. You can see a user journey map for both options.
Both options have been through multiple rounds of user testing.
Option 1: users create a GOV.UK One Login upfront
This journey map shows a user creating a GOV.UK One Login at the start of your service journey.
Users start at your service’s start page, usually on GOV.UK. They create a GOV.UK One Login using their email address, a password and two-factor authentication. Then, they’re sent to your service to complete their journey.
This option is usually best for your service if you need all your users to create a GOV.UK One Login before they can do anything.
See a detailed map of the user-facing screens
View a PDF of option 1 (opens in new tab)
Best if you want to view or print the journey as it is.
View option 1 in Figma (opens in new tab)
Best if you want to copy the screens into your own journey maps and play around with the designs.
Option 2: users create a GOV.UK One Login to save progress
This journey map shows a user creating a GOV.UK One Login in the middle of your service journey.
Users start at your service’s start page, usually on GOV.UK. They complete part of your journey, then decide they want to finish it later.
To save their progress, they create a GOV.UK One Login using their email address, a password and two-factor authentication.
Later, they return to your service and resume their journey by signing in to their GOV.UK One Login.
This option is usually best for your service if you do not need all your users to create a GOV.UK One Login, but want to give them the option of saving their progress.
See a detailed map of the user-facing screens
View a PDF of option 2 (opens in new tab)
Best if you want to view or print the journey as it is.
View option 2 in Figma (opens in new tab)
Best if you want to copy the screens into your own journey maps and play around with the designs.
View design recommendations
See our design recommendations which will help you incorporate the ‘save and complete later’ journey into your service.