User journey maps

There are two different ways of using GOV.UK One Login in your service. You can see a user journey map for each option.

Both options have been through multiple rounds of user testing.

We’re working on making our documentation more accessible. If you have any problems accessing these journey maps, please contact us.

Option 1: users create an account upfront

This journey map shows a user creating an account at the start of your service journey.

Users start at your service’s start page, usually on GOV.UK. They create a GOV.UK account using their email address, a password and two-factor authentication. Then, they’re sent to your service to complete their journey.

This option is usually best for your service if you need all your users to create accounts before they can do anything.

See a detailed map of the user-facing screens

View a PDF of option 1 (opens in new tab)
Best if you want to view or print the journey as it is.

View option 1 in Figma (opens in new tab)
Best if you want to copy the screens into your own journey maps and play around with the designs.

Option 2: users create an account to save progress

This journey map shows a user creating an account in the middle of your service journey.

Users start at your service’s start page, usually on GOV.UK. They complete part of your journey, then decide they want to finish it later.

To save their progress, they create a GOV.UK account using their email address, a password and two-factor authentication.

Later, they return to your service and resume their journey by signing in to their account.

This option is usually best for your service if you do not need all your users to create accounts, but want to give them the option of saving their progress.

See a detailed map of the user-facing screens

View a PDF of option 2 (opens in new tab)
Best if you want to view or print the journey as it is.

View option 2 in Figma (opens in new tab)
Best if you want to copy the screens into your own journey maps and play around with the designs.

View design recommendations

See our design recommendations which will help you incorporate the ‘save and complete later’ journey into your service.