Show users where to change their GOV.UK One Login credentials

Your users need to be able to navigate from your service to their GOV.UK One Login so they can check or update their sign in details.

We’ve developed and tested 2 patterns for doing this. Use whichever works best for your service.

Contents

Option 1: a paragraph on a dedicated page

We recommend you use this paragraph (written here in Markdown):

You use your GOV.UK One Login to sign in to {Service name}.

You can change these details in your GOV.UK One Login:

- email address
- password
- how you get security codes to sign in

[Change your sign in details in your GOV.UK One Login]
(https://home.account.gov.uk/settings)

Example A

Example B

What is it?

A paragraph of text which explains that users use GOV.UK One Login to sign in to this service. It tells users to go to their GOV.UK One Login to update their sign in details.

On example A, this text is on a ‘Your profile’ page. It’s underneath a section for ‘Service details’, which could be other ‘profile’ information your service collects.

On example B, the text is the only information on a ‘Change your sign in details’ page.

When to use it

Use this pattern if your service has a dedicated section where users can manage details and personal information.

Choose a heading from the examples above based on which option is grammatically consistent with the rest of the headings on the page.

For example, use ‘Change your sign in details’ if all your other headings are actions, like ‘View my profile’.

Use ‘Sign in details’ if they’re all nouns, like ‘Service details’.

How it works

The ‘Change your sign in details in your GOV.UK One Login’ link will take users to the page in their GOV.UK One Login where they can change their details.

Option 2: inset text on your service homepage

We recommend you use this paragraph:

You can [change your sign in details in your GOV.UK One Login](https://home.account.gov.uk/settings).

What is it?

Content in an inset text component tells users they can change their sign in details in their GOV.UK One Login.

When to use it

Use this design if your service is simple and does not have a dedicated area for users to manage their details.

In the example, we’ve put it on the service homepage. You can choose wherever makes most sense for your service though.

How it works

The link will take users to the page in their GOV.UK One Login where they can change their details.

Future changes to this recommendation

We’re currently working on linking to a user’s GOV.UK One Login from the black GOV.UK header. This new version of the header will appear at the top of every GOV.UK service that uses GOV.UK One Login.

We think this would be a better, more consistent way of letting users change their details.

We need to do a lot more research before we have a design that’s ready to implement at this kind of scale, so it won’t be available for a while yet. Please use the recommendations on this page in the meantime.

If you would like to help us test the new header, or have any user insights that would help us, please get in touch through our support form or Slack channel.

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