Accessibility statement for GOV.UK One Login

GOV.UK One Login is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This accessibility statement only contains information about the GOV.UK One Login website.

This accessibility statement explains:

  • how accessible the website is
  • what work we’re planning to do
  • what to do if you have difficulty using it
  • how to report any accessibility problems

What this website should do

This website was created by the Government Digital Service. It is designed to be used by as many people as possible.

The text should be clear and simple to understand.

You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How we tested this website

The GOV.UK One Login website was last tested on 4 October 2021. The test was carried out by the Digital Accessibility Centre (DAC), who produced an accessibility audit report on 13 October 2021.

DAC assessed the GOV.UK One Login website against the Web Content Accessibility Guidelines (WCAG) 2.1.

Since then we have continued to carry out manual testing against WCAG 2.1.

What we’re doing to improve accessibility

Following recommendations from the testing carried out by the DAC in October 2021, we fixed outstanding A and AA issues on the GOV.UK One Login site.

This included:

  • making link text more descriptive
  • marking fields in our registration form as optional

We are continuing to look at fixing the accessibility issues on the GOV.UK One Login's status page which was added in May 2023. You can find out more about the non-compliances on the GOV.UK One Login status page.

What to do if you have difficulty using this website

If you have difficulty using this website, contact us by sending an email to

Reporting accessibility problems

We’re always looking to improve the accessibility of this website.

If you find any problems, or think we’re not meeting accessibility requirements, email

If you’re not happy with our response

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service, which is run on behalf of EHRC.

Technical information about this website’s accessibility

The Government Digital Service is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the WCAG version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

The following content on GOV.UK One Login's status page is not compliant with the WCAG version 2.1 AA standard.

Level A failures

  • Text presentation uses incorrect semantics - for example headers and other elements of the visual structure are not accessible to people who cannot see this visual presentation (WCAG success criterion 1.3.1)
  • Some links are implemented in a way that is not consistent with HTML nesting rules - links may not work or may behave in unexpected ways across different assistive technologies (WCAG success criterion 4.1.1)

Level AA failures

  • Multiple text elements use poor contrast with their backgrounds making some text elements not perceivable to people with moderately low vision (WCAG success criterion 1.4.3)
  • Text size cannot be increased to 200% without negative effects such as text overlapping or text being cut off (WCAG success criterion 1.4.4)
  • Content cannot be presented without loss of information when using browser zoom at 400% (WCAG success criterion 1.4.10)
  • ‘Subscribe to updates’ forms, when submitted with incorrect data, do not inform screen reader users of the error message when it becomes available (WCAG success criterion 4.1.3)

Together with the supplier of the GOV.UK One Login status page, we intend to make this service fully accessible. We are continuously improving and reviewing the service.

Preparation of this accessibility statement

This statement was prepared on 16 May 2023. It was last reviewed on 16 May 2023.